Refund policy

Last updated 2 November 2026. This page says when you get your money back and how to ask.

You are refunded in full if

• you paid and did not receive a working access code within two working days;
• you were charged more than once for the same plan (we refund the extra payment);
• you ask within 7 days of paying and you have not used any paid checks.

Checks that fail

A check that fails for a technical reason, or an answer too short to assess, is not counted against your plan. You do not need a refund for it; the check is simply given back.

When we do not refund

• Paid checks that were completed and delivered to you.
• A plan that has ended, or access codes that were shared or sold on.
• A band that is lower than you hoped. Bands are AI practice estimates, not official results.

If a fault on our side stopped you using a plan you paid for, write to us. We will extend the plan or refund the unused part.

How to ask

1. Email support@writspeak.com with the subject "Refund".
2. Give the date and amount of your payment and the last 4 characters of your access code. Never send the full code or card details.
3. We reply within two working days. An approved refund is sent back by the same payment method, in the same currency, and the access code is switched off.

This policy does not limit rights you have under the law where you live. See also the terms.